Not Sure it it's an Emergency?

Ask yourself: Is this stopping an event that is happening right now?

If yes, it's an emergency — text us at (484) 930-3433. This includes things like:

Playbook site is down at any time

Customers can't pay or register during an active on-sale

Payments are processing incorrectly and money is at risk

A site or dashboard outage during an event that's underway or starting within hours

If it can wait a day without affecting your event or participants, email us at [email protected] and we'll get back to you the next business day. This includes things like:

Setup, configuration, and "how do I" questions

Edits to an event or page that isn't live yet

Adjusting a single registration or payment (refund, correction, transfer)

Reporting, reconciliation, or payout questions

Typos, display issues, or anything with a workaround

For many of the questions above, we encourage you to "Ask Ruckus" and use the knowledge-base-powered chat bot to find your answers! (e