At Playbook365, we've spent a lot of time making support faster, smarter, and easier—so you can spend less time looking for answers and more time running great events.

Step 1: Ask Ruckus

Your fastest path to an answer is Ruckus, our new AI-powered support assistant, available directly inside Playbook365.

Ruckus wasn't built overnight. It's powered by a knowledge base our Customer Success team has spent the last six months creating using years of real customer conversations, frequently asked questions, and even the unique scenarios we've solved along the way.

Whether your question is common or incredibly specific, chances are Ruckus already has the answer—instantly, any time of day.

Step 2: Connect with Our Team

Didn't find what you were looking for? No problem.

Our Customer Success team is available via Live Chat in your backend admin dashboard:

Monday–Friday

9:00 AM – 5:00 PM ET

The same experienced team that helped build Ruckus is standing by to jump in whenever you need a human.

Step 3: Emergency Support

Some situations simply can't wait.

For genuine, time-sensitive emergencies outside of normal support hours, we're introducing a dedicated Support Text Line, monitored by our on-call Customer Success team. (484) 930-3433

This gives you direct access during evenings (until 10:00 PM ET) and weekends, ensuring urgent issues don't have to wait until Monday morning.

To keep this resource available for customers who truly need it, we'll monitor usage and may limit access if it's routinely used for non-emergency requests.

Email Support

Need help with something that isn't urgent?

Email us anytime at [email protected], and we'll respond as quickly as possible during our normal business hours.

Built Around You

Our support team has always been one of the things customers tell us they value most about Playbook365. These updates aren't about changing that—they're about making it even better.

By combining instant answers through Ruckus with direct access to our Customer Success team when you need it most, we're creating a support experience that's faster, more reliable, and available when it matters.

Let's Rock!

-Ruckus & The Playbook365 Customer Success Team

At Staybook, our team is here to help you get the answers you need, quickly and directly.

Connect with Our Team

Have a question or run into an issue? Our Customer Support team is available:

Monday – Friday

9:00 AM – 5:00 PM ET

Reach out any time during these hours and an Account Manager will be happy to help.

Email Support

You can reach us anytime at [email protected], and an Account Manager will get back to you personally.

All messages are returned within 1 business day.

Built Around You

Our support team is here to make sure you have what you need to run your events smoothly. Whenever a question comes up, we're just a message away.

Coming Soon: Staybook will be adding to the Playbook365 knowledge base & bringing Ruckus into support, too!

-The Staybook Customer Success Team