New Live Chat Hours, Support Updates Beginning August 1, 2026

We want it to be easy to know exactly how to reach us, so here's a quick summary of our support availability starting August 1, 2026.

Live chat is available every weekday, Monday–Friday, 9:00 AM–5:00 PM ET. Our team is here throughout those hours to help with anything you need.

Outside of those hours, you're still covered:

• Email us anytime at [email protected] — we'll pick it up first thing the next business day.

• For genuine emergencies we will be implementing a call/text line monitored by an on-call team.

So whether it's a quick question during the week or an urgent issue on a Saturday night, there's always a clear way to get the help you need.

Thanks for being part of Playbook365. Questions about any of this? Email us at [email protected]

Best,

The Playbook365 Support Team